Job Title: Membership Specialist 

Organization: Princeton Pong 

Location: In-Person, Princeton Junction, NJ 08550

Website: www.princetonpong.com

Job Type: Full-time 

Hours: 30 - 40 hours per week 

Compensation: $25–$30/hour (based on experience) 

Benefits: Sick-pay 

 

About Princeton Pong:

Elite table tennis facility offering professional coaching, group lessons, leagues, tournaments, and summer camps — serving up fun, fitness, and fierce rallies in the heart of Princeton, NJ. We’re a growing community of players of all ages and levels, supported by world-class coaches and a welcoming, energetic atmosphere. We’re focused on elevating the sport, membership engagement and experience, and creating an exciting and connected environment for everyone who walks through our doors. As we continue to scale, we’re expanding programs, partnerships, and events that bring more players into the game. Our vision is to make Princeton Pong a regional hub for table tennis excellence and community connection.

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About the Role:

The Membership Specialist, reporting to the General Manager, will play a vital role in ensuring Princeton Pong runs smoothly every day while focusing on membership growth and retention, as well as delivering exceptional experiences to our members and guests.
This hands-on position supports both the front desk and membership functions — from engaging new prospects and handling registrations to supporting marketing efforts and helping manage the daily rhythm of the club.
If you’re an energetic self-starter, people-focused, and organized, this role is your chance to make a real impact at the center of Princeton’s table tennis community.

 

What You’ll Do:

• Drive new membership growth through outreach, tours, and follow-ups with prospective members

• Manage member communications, inquiries, and registrations for programs, lessons, and events

• Support front desk operations — scheduling, payments, and daily coordination

• Maintain accurate membership and program records using club management software

• Assist with pro shop operations including sales, inventory tracking, and special orders

• Partner with the GM on marketing campaigns, email newsletters, and social media posts

• Coordinate with coaches and staff to ensure smooth delivery of programs, tournaments, and events

• Event Support & Coordination: Assist with events, tournaments, etc., to create strong member experiences and drive retention.

• Provide feedback and ideas to improve processes and enhance member satisfaction

 

What We’re Looking For: Required Qualifications 

 

• 2+ years of experience in sales or member services or sales, ideally within a club or sports facility.

• Strong customer service and persuasive communication skills — in person, by phone, and/or  email

• Professional demeanor, approachable and customer centric attitude

• Extremely organized, detail-oriented, and able to proactively manage multiple priorities

• Proficient with computers and systems (Microsoft Office or Google Workspace)

• Ability to work 2-3 evenings per week and weekends based on club activities

• Positive, proactive, and team-oriented attitude

 

Preferred /Bonus Skills:

• Interest in or familiarity with table tennis, fitness, or recreational sports

• Experience with club management or CRM software

• Social media or email marketing experience (Instagram, Mailchimp, Canva, etc.)

 

Why This Role Matters:

This role is essential to Princeton Pong’s next stage of growth. By providing dedicated support for members, operations, and outreach, you’ll help free the GM to focus on strategic initiatives — while ensuring every member and guest feels valued, engaged, and excited to return.

Your efforts directly impact our ability to grow membership, enhance service, and build a thriving table tennis community.

 

Why Join Princeton Pong?

• Be part of a growing, energetic sports community in Princeton

• Work in a positive, team-oriented environment that values initiative and creativity

• Opportunity to take on new responsibilities as the club expands

• Access to professional coaching and playing time in a world-class facility

• Competitive hourly rate, flexibility, and room for growth